Fred. Olsen enhances its proposition by
offering comprehensive services out of hours
Fabcos Travel
Aero24 have impressed us with their tailored 24/7 emergency, out of hours service solution. From provider review and selection, implementation through to daily service delivery, Aero24 has consistently delivered high levels of service, value and support to our company and our client’s travellers. Gemma Adams, Operations Manager, Fred. Olsen Business Travel


Introduction

Gemma Adams, Operations Manager, Fred. Olsen Business Travel Gemma Adams
Operations Manager
Fred. Olsen Business Travel

As an established part of the Norwegian owned Fred. Olsen Group, Fred. Olsen Business Travel is a premier UK independent travel management company which focuses on oil and gas travel, corporate, marine and offshore. They pride themselves in delivering a comprehensive, personal and impartial high quality service to their customers.

The challenge

Fred. Olsen Business Travel wanted to improve and enhance the customer service experience being provided to its travellers out of normal working hours and in an emergency. They wanted to appoint an outsourcing partner who shared their customer service philosophy and could deliver high levels of operational support and assistance.

Aero24 solution

  • Aero24 developed a tailored service proposition to cater for and service the diverse range of travellers managed by Fred. Olsen Business Travel.
  • A dedicated team of experienced advisors were deployed and a structured implementation plan ensured an efficient introduction of the enhanced service.
  • Delivery of a tailored communication campaign to inform its clients about the availability of the improved support solution.
  • Provision of strong account management ensures the outsourced service proposition continues to evolve and meet the needs of its clients and their travellers.

Results

  • Strengthened their service proposition by marketing their 24/7 operational ability which positively influenced bookings and traveller behaviour.
  • Successfully enhanced the experience for the client’s travellers.
  • Business intelligence reports provided by Aero24 are utilised to support and guide clients on traveller behaviour and travel policy compliance.
  • Increased client loyalty and positive perceptions of Fred. Olsen Business Travel.