NYS Corporate enhances its offering with 24/7 global business continuity services
Fabcos Travel
Aero24 are a valuable extension to NYS Corporate in helping us deliver 24/7 travel management support to our travellers wherever they are in the world. They always deliver high standards of service and we would be pleased to recommend Aero24 as an essential partner to any travel company. Sharon Smith, Operations Manager, NYS Corporate


Introduction

Sharon Smith, Operations Manager, NYS Corporate Sharon Smith
Operations Manager
NYS Corporate

With over 30 years’ experience, NYS Corporate is a specialist in providing a tailored travel management, conference and events service in the UK. As an established name in the industry, they offer bespoke travel services to meet the needs of their corporate and government clients.

The challenge

NYS Corporate wanted to enhance their out of hours travel management to offer a robust 24/7 business continuity service to their customers. They sought to work with an independent and highly experienced partner who could not only deliver a cost-effective solution but shared their service culture and approach to travel management.

Aero24 solution

  • Developed a tailored business continuity service proposition to address customer and travel company needs.
  • Provided a cost-effective solution in meeting the 24/7 service delivery requirements and agreed key performance indicators.
  • Delivered a proactive and experienced account management structure to evaluate and review the service provision and accommodate the evolving travel needs of NYS Corporate.

Results

  • The outsourcing of emergency out of hours travel management support has delivered cost efficiencies to NYS Corporate and provided greater operational stability in managing customer requirements.
  • Aero24 created a seamless service to the travel company which resulted in a complete integration into all relevant customer delivery areas such as management, finance, reporting and systems.