Travel Bureau improves its customer care management obligations through real-time and automated travel alerts
Fabcos Travel
Aero24 has worked in true collaboration with us from initial discovery discussions through to the daily delivery of travel intelligence and support. They continue to meet our business objectives and the development and deployment of the travel alert tool provides valuable information which enables us to improve the level of service we offer. Anne Bromley, Corporate Director, Travel Bureau


Introduction

Anne Bromley, Corporate Director, Travel Bureau Anne Bromley
Corporate Director
Travel Bureau

With over 50 years’ experience and ISO9001 accreditation, Travel Bureau is a progressive, independent travel management company based in the UK whose portfolio includes a wide range of industry sectors. Travel Bureau offers a complete travel management service and works in partnership with its clients to deliver a tailored proposition to meet their needs.

The challenge

Travel Bureau wanted to deliver an enhanced service experience through the provision of relevant, timely and informed communications to their travellers and customers. They wanted to work with a partner who could support them in achieving these business objectives and shared their focus on providing excellent customer service.

Aero24 solution

  • Deployed a team to implement and deliver all facets of the travel information service tool within two weeks.
  • Provided real-time intelligence and prioritised global travel news enabling Travel Bureau operational agents to review and act on this information with their respective travellers.
  • Offered timely travel alerts so they could be received by the travel company or its customers directly.

Results

  • Travel Bureau operational consultants are continually informed of the latest updates relating to all travel issues enabling them to respond rapidly and proactively upon receipt of the information.
  • Travel Bureau’s clients highly value the proactive and improved communications approach.
  • The Aero24 travel information product has positively enhanced the view of the service proposition offered by Travel Bureau to existing and new customers.